Refunds Reminder | gumi
   

Refunds Reminder

IMPORTANT- “Brave Frontier: The Last Summoner” Refunds Reminder for Service Closure.

 

Dear “Brave Frontier: The Last Summoner” users,

 

We would like to remind you that as a user of “Brave Frontier: The Last Summoner,” you may be eligible for a refund of purchases of unused in-game currency from “Brave Frontier: The Last Summoner” due to its closure.

 

As indicated in our previous notice of the 11th of June 2019, to request a refund, visit the BFTLS refund website (https://refund.gu3.jp/bftlsww/) during the refund application period (see below). Complete and submit the Refund Request Form. 

 

You will get a response within 30 days after your request is submitted and if you meet the refund requirements, you will get your refund issued to you through PayPal. gumi’s determination of whether a refund will be made is conclusive. Please see the Terms of Use of the Services (https://www.lastsummoner.com/en/legal-mentions) for further information.

 

  • You will need to have an active, valid PayPal account to be eligible for a refund. If you do not have a PayPal account, go to PayPal (https://www.paypal.com/) and sign up with an active, valid email address. You will need to confirm your email address with PayPal to receive your refund. All refunds will be issued less applicable PayPal fees.

 

  • The period to apply for a refund commences on the 17th of July 2019 at 10:00 (CEST) and ends on the 27th of August 2019 at 10:00 (CEST). We will not accept any application for a refund after the refund application period expires.

 

  • You are not entitled to a refund of unused in-game currency granted free of charge by gumi.

 

  • You will need your Player Name (visible in the Quest menu above the Player Level), Player ID (visible in the Settings menu accessible from the initial game screen) and an active, valid email address to apply for a refund.

 

  • Please do not uninstall “Brave Frontier: The Last Summoner” until the refund process has been complete. If you uninstall the “Brave Frontier: The Last Summoner,” you may lose access to the display within the “Brave Frontier: The Last Summoner” showing your Player Name and Player ID.

 

  • Refunds may not be supported where gumi detects fraud or abuse of the refund process.

    

If you have further questions about your account, refunds or the closure of “Brave Frontier: The Last Summoner”, please visit our support center at https://bftls.zendesk.com/hc/en-us/requests/new.
hide news: 
0
all language : 
0